These are frequently asked questions(FAQ) by customers visiting the HMM website.
Please check the FAQ before contacting us, and use the ‘Enquiry’ button at the bottom for additional inquiries.
You can use various services for cargo reservation by joining the e-Service site located at the top right of the homepage.
Approval and authorization of signing up will take up to two business days.
The following can be proceeded after signing up for e-Service and logging in.
You can check it in the top right corner of the homepage > e-Service site > on the bar on the left at Rate & Tariff or Hi Quote menu.
If you want to check detailed fares or incidental costs for each routine, check the department and person in charge of the route at the top corner of the homepage > CONTACT US > Local information,
, and then contact us through e-mail.
The e-Service site authority is granted through the customer service representative at the shipping destination after you sign up for the membership.
If ID authority is not granted after two business days, check the person in charge of the customer service at the shipping destination at the top center of the homepage > CONTACT US > Local information
and then contact us through e-mail.
After booking the cargo, you can check its location in 3 ways:
①
Top right corner of the homepage > e-Service site > Top left corner of the e-Service site > Keyword window with a magnifying glass > Enter B/L No. > Select My Export or Track & Trace
②
e-Service site > Quick Link > My Export > General > Cargo Location Tracking menu
③
Bottom right corner of the e-Service site > Chatbot service > Select B/L or Cargo Tracking
For additional shipping-related inquiries, check the customer service representative at the place of shipment and destination at the top center of the homepage > CONTACT US > Local Information, and then contact us through e-mail.
You can check it through the top right of the homepage > bottom right of the e-Service site > Chatbot service > B/L > Cut-off.
Or you can check it through the e-Service site > Quick Link > My Export > Select B/L No.> SI Cut-off at Cut-off & Required Action.
You can check it at the top right of the homepage > e-Service site > left bar menu General > Schedule > by Port. Or you can also check it through
the top right corner of the homepage > e-Service site > bottom right corner of the e-Service site > Chatbot service > Schedule > By Calling Port
For detailed information on the arrival terminal, check the department and person in charge of the relevant route at the top center of the homepage > CONTACT US > Local Information, and then contact us through e-mail.
You can check the issuance of B/L and detailed information at 홈the top right corner of the homepage > e-Service site > Top left corner of the e-Service site > Keyword window with a magnifying glass > Enter B/L No.
Or you can use the e-Service site > Quick Link > My Export menu.
You can check the details below without signing up for the e-Service site.
You can check it at at the top center of the homepage > SERVICE > Container > Service Network.
For specific information for each service route, check the department and person in charge of the relevant route at the top center of the homepage > CONTACT US > Local Information,
and then contact us through e-mail.
Please check the department and person in charge of the relevant route at the top center of the homepage > CONTACT US > Local Information, and then contact us through e-mail.
We would like to ask for your understanding that promoting third-party is unavailable due to the homepage operation policy. If necessary, we will forward the information to the team in charge.